I'm OP. Hello frens, will tell you what happened today.
>Be having a call with boomer
>Say to boomer I must verify his account so he can cancel
>"oh yes i can send it to your cellphone, it's a text message with a verification code"
>"okay, I sent it to you, you can check your cellphone right now to see if it arrived"
>boomer hangs up immediately to check his text messages on his phone
>mfw boomer clients
I also gotta say that my first call today the guy who I was attending got quite frustrated and he said "ur engrish sucks" to me in that pretty murrican snobbish way. It was pretty unkind; I wrote on the interaction report that he was unkind so next time anybody who has to handle this guy will know he was pretty unkind to me. Though, I'd think it coulda be quite frustrating when trying to cancel your subscription but the process is pretty messy and the guy who has to attend you won't even speak right; we all gotta blame the tribe who "outsourced" the contact-center services to third-world country corporations in order to save more shekerus at the expense of the customers' experience.
I don't really like this job and I'm even getting into this kind of mood where I can't enjoy a thing because the fact that I will have to get into this hell tomorrow again won't leave my mind, but I want to stay in that job for at least two months so I can save enough shekerus; am asking help from heaven. I will make this thread as long as I can; it will be both my motivation and my way to cope with all of this. My goal is to desensitize myself from this whole call-center thing and for it to become just another clock in and clock out from a boring and repetitive job that I won't suffer at, and also bring some funny stories to you; wish me luck frens.
The kind vs unkind score today was: 10 kind people to 2 unkind people. I also felt like punching somebody today.